Return, Refund and Cancellation Policy

Order Cancellation and Modification Policy

We process and ship all orders very quickly. We therefore cannot guarantee any modification or cancellation once your order has been placed.

If you would like to modify or cancel your order, please contact our customer service as soon as possible by email at contact@nakylo.com.

We will do our best to modify or cancel your order if it has not yet been processed by our warehouse.

To speed up the handling of your request, please write “Cancel my order” in the subject line of your email, and include your full name and order number in the body of the email.

Return and Refund Policy

If your order has already shipped, you can return it to receive a refund, provided the conditions below are met.

Our return and refund policy lasts 30 days.

If more than 30 days have passed since your purchase was delivered, unfortunately we can no longer offer you a refund or an exchange.

To be eligible for a return, your items must be unused and in their original packaging. The shipping label on the package must also be present and intact.

For hygiene reasons, we cannot accept the return of a product that has already been used.

Non-returnable items

• Gift cards

• Books and digital products

To complete a return, you must be able to provide a receipt or proof of purchase.

Refunds

Once we have received and inspected the returned item, we will send you an email to confirm that it has arrived.

We will also let you know whether your refund request has been approved or rejected.

If your request is approved, your refund will be processed and a credit will automatically be applied to your card or your original payment method.

Once the refund has been issued, the time it takes to appear on your account depends on your bank and can generally take between 7 and 14 business days.

Shipping costs can only be refunded if you withdraw before the package has been shipped.

Late or missing refunds

If you have not received your refund yet:

• Check your bank account again.

• Contact your card issuer.

• Contact your bank, as there may be some processing time before the refund appears on your account.

If you have completed all of these steps and still have not received your refund, please contact us at contact@nakylo.com.

Sale items

Only regular-priced items can be refunded.

Sale items are not refundable.

Exchanges

We only replace an item if it is defective or damaged.

If you would like to exchange it for the same item, please email us at contact@nakylo.com.

Shipping and Returns

To return a product, you must first contact us by email at contact@nakylo.com.

We will then send you the return procedure and the address of the warehouse that can receive your package.

Shipping costs are non-refundable. You are responsible for paying your own shipping costs to return your item.

Returned items remain your responsibility until they are received by our warehouse.

If you are shipping an item worth more than €50, we recommend using a tracked shipping service or purchasing shipping insurance.

We cannot guarantee that we will receive a returned item without proof of tracking.

For any question about a return, refund, exchange or order cancellation, you can contact Nakylo customer service at: contact@nakylo.com.