Shipping and Returns Policy
Shipping and Returns Policy
Returns & Exchanges
At Nakylo, we do our best to make our product descriptions as accurate and detailed as possible, so you know exactly what you are ordering.
We want our customers to have all the information they need before completing their purchase.
Order cancellation policy
We do our best to process all orders placed on nakylo.com quickly.
If you would like to cancel or modify your order, for whatever reason, please contact us as soon as possible at:
Once the order has entered our preparation or shipping process, we cannot guarantee that a modification or cancellation will still be possible.
If your order has already shipped, it can no longer be canceled. However, where the applicable conditions allow, you may exercise your right of withdrawal after receiving it.
Address errors
It is the Customer's responsibility to check that the shipping address entered when ordering is correct.
If you notice an error in your address, please contact us as soon as possible at:
We will try to change the information before your order is processed. However, once the order has been processed or shipped, we cannot guarantee that the address can still be changed.
Nakylo cannot be held responsible for a failed delivery resulting from incorrect or incomplete information provided by the Customer, subject to the applicable legal provisions.
This may include, in particular:
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an incorrect or incomplete address;
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a package not collected within the allotted time;
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an inaccessible address;
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an unjustified refusal of the package by the recipient.
In some situations, the carrier may return the package to the sender or to our logistics partner.
When the package is actually returned to us, we may offer you, depending on the situation, a new shipment or a refund in accordance with the applicable conditions.
If a new shipment is required because of an address error attributable to the Customer or because the package was not collected, the new shipping costs may be charged to the Customer.
We cannot reship an order returned by the carrier until the return of the package has been confirmed by our logistics system.
Delivery times
The delivery times shown on nakylo.com are estimates based on the times usually observed.
Once your order has shipped, you may receive tracking information so you can follow its progress.
Delays may exceptionally occur because of the carrier, a period of high activity, customs checks, exceptional events or circumstances beyond our control.
If you have a problem with the delivery of your order, you can contact our customer service at contact@nakylo.com.
Return policy
We want you to be satisfied with your order.
Our commercial policy allows you to request a return within 30 days of receiving your order, subject to the applicable conditions and exclusions.
To request a return, please contact our customer service at:
Our team will send you the instructions and the address to which the Product must be returned.
Do not send your return to a different address without first receiving instructions from our customer service.
Returned Products must be in their original condition, unused and, where applicable, in their original packaging.
For hygiene and health protection reasons, some unsealed or used Products may not be eligible for return where the applicable regulations allow.
Return costs
Except where the Product is defective, damaged or not as described, or where a legal provision states otherwise, the direct costs of returning the Product are paid by the Customer.
We strongly recommend using a tracked shipping method.
The Customer is responsible for the returned Product until it is received at the return address provided by our customer service.
Damaged, defective or incorrect product
If you receive a Product that is damaged, defective or different from the one you ordered, please contact us as soon as possible at:
Please send us your order number and, where useful, photos showing the problem.
After checking, we will offer you a solution in accordance with the applicable warranties and rights.
Refunds
Once we have received and checked the return, we will let you know how it has been processed.
When a refund is due, it is made to the payment method used for the order, unless otherwise agreed or provided.
Once Nakylo has issued the refund, it may take some additional time for the funds to appear on your bank account. This depends on your bank or payment provider.
Legal right of withdrawal
For consumers who benefit from the right of withdrawal provided by the applicable regulations, this right can be exercised within 14 days of receiving the Product, without having to give a reason.
The 30-day commercial return policy offered by Nakylo does not reduce the rights the Consumer is legally entitled to.
To exercise your right of withdrawal or request a return, please contact:
Nakylo
Operator: Clément Touzé
Website: nakylo.com
Customer service: contact@nakylo.com